Service Coordinator

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We’re currently offering sign-on bonuses of up to $5,000 depending on experience. If it’s time to energize your HVAC career, let’s talk. Click below and get started today.

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We are an Equal Opportunity Employer and all inquiries are kept confidential.

Service Coordinator

T.F. O'Brien Cooling & Heating

New Hyde Park, NY
Full Time | Monday – Friday | 8:00 am to 5:00 pm
$23.00 - $28.00

No Experienced Required

“Competitive Weekly Pay and Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability”

We Offer Great Benefits:

Competitive compensation
Opportunities for Overtime
Spiffs/Bonuses
Contribution to your retirement plan
Health/Dental and Vision Insurance
Get recognized for your accomplishments through internal advancement opportunities.
Paid vacation and Paid holidays
Paid In-house/Outside
As Nexstar members, take advantage of all training offerings
Maintain a work-life balance with a paid time off policy and holiday pay

Want to work somewhere where your skills are appreciated? Looking to work in a supportive team environment?

We are looking for a full-time, reliable Service Coordinator to join our team of award-winning HVAC professionals. The Service Coordinator is responsible for communicating effectively between customers and service technicians to schedule work orders promptly. When you strive for excellence as a T.F. O’Brien team member, you’ll be rewarded with competitive wages, benefits, and the support you need to succeed in your career. T.F. O’Brien offers you unlimited opportunities.

Click here for job description

Position Purpose:

Manage the Service and Maintenance Technicians' daily schedules to maximize results.
Set the dispatch board and the technicians for service calls.
Ensure that all service calls are properly completed through the technician debrief process.
Maintain the on-call schedule for service technicians. Maintain customer database with current information.
Provide and report clear, concise communications with department managers, employees, and customers, including keeping customers appraised of the company schedule and requested lead times.

Key Points and Responsibilities:

Exceed customer’s expectations for quality and value.
Communicate with the Service Manager regularly and routinely to resolve questions, concerns, or issues.
Meet or exceed all assigned financial goals.
Implement all company better practices that apply within the department promptly.
Participate in regular center meetings and functions to develop a team.
Assist the Service Manager in developing departmental goals that align with company goals each year.
Gain a thorough and complete understanding of how department performance impacts the company's financial and KPI results.
Provide constant positive coaching and feedback to team members.
Report all relevant information, reports, and data to the Service Manager as required.
Dispatch will report any relevant safety, compliance, or legal issues directly to the Service Manager.
Participate in Company meetings, hold regular CSR department meetings, and participate in company planning.

We are an equal opportunity employer and referral source. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

If this sounds like a great fit for you, APPLY TODAY!

To learn more about careers at T.F. O’Brien, please visit our website at www.tfobrien.com/careers

Benefits

Competitive compensation
Opportunities for Overtime
Spiffs/Bonuses
Contribution to your retirement plan
Health/Dental and Vision Insurance
Get recognized for your accomplishments through internal advancement opportunities.
Paid vacation and Paid holidays
Paid In-house/Outside
As Nexstar members, take advantage of all training offerings
Maintain a work-life balance with a paid time off policy and holiday pay

Training

technician shows man the inside of hvac system

Fully equipped training center
Paid training for techs just starting out on their career
Paid continued learning for experienced pros

Advancement Opportunities

At T.F. O’Brien, we want to see you make the most of your career. We’ll help you succeed and grow, whether you’re just getting started or if you come to us with years of experience.

illustration of the T.F. O'Brien penguin mascot dressed as an HVAC tech

Your Path to Success

Maximum effort. Commitment to excellence. Attention to detail. Courtesy. Honesty and transparency. Integrity.

Those are just some of the values we live by at T.F. O’Brien. It’s the reason why 14,000 people on Long Island trust us with their home comfort, and it’s your path to success with us.

"The Pay is Beyond Exceptional"

One of the best things about working at T.F. O’Brien is the management. They all came from ‘in-house.’ They worked in the field, so they understand what we go through on a daily workday. And the pay is beyond exceptional. I’m really glad that I came to work for T.F. O’Brien because I can see myself here in the future, and I would definitely recommend it to anyone who wants to make a good career in the HVAC field.

- Charlie Haverty | T.F. O'Brien HVAC Technician

Apply Now!

We’re currently offering sign-on bonuses of up to $5,000 depending on experience. If it’s time to energize your HVAC career, let’s talk. Use our form to get started today.

group shot of the TF O'brien team posing in rows

We are an Equal Opportunity Employer and all inquiries are kept confidential.