Service Department Coordinator
With Benefits/Incentives

Apply Now!
We’re currently offering sign-on bonuses of up to $5,000 depending on experience. If it’s time to energize your HVAC career, let’s talk. Click below and get started today.

I'm Ready to Apply

We are an Equal Opportunity Employer and all inquiries are kept confidential.

T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Full Time - Onsite
Monday – Friday
8:00 am to 5:00 pm
$25.00 - $30.00 per hour

Are you the right fit for us?

Are you driven?
Are you organized?
Are you goal oriented and set your own goals?
Does multi-tasking excite you?
Can you effectively communicate up and down?
Do you hold yourself accountable for the successes and failures of your department?
Are you a doer that knows the goal and excels in achieving it?
Are you a team player?
Are you looking for a career and not just a job?
Are you looking for the right opportunity that will allow you to use the above characteristics to excel with us?

If you answered “YES” to ALL of the above, then you may be the right fit for us!

Are you looking for a workplace that truly values your skills? Do you thrive in a supportive team environment? If so, we'd love to hear from you.

You have probably seen our trucks or TV commercials. We are a family-owned and operated company that has been in business for over 90 years and proudly serves customers' heating and cooling needs in Long Island, Queens, and Brooklyn. If you're looking for a company offering a winning culture and career growth opportunities, we are the company for you.

We're currently on the lookout for a full-time, dependable Service Department Coordinator to join our team of top-notch HVAC professionals. As a Service Department Coordinator, you'll be at the heart of our operations, ensuring smooth communication between our customers and service technicians and ensuring work orders are promptly scheduled. At T.F. O’Brien, we value excellence and reward it with competitive wages, comprehensive benefits, and the support you need to thrive in your career. The opportunities at T.F. O’Brien are limitless.

Don't Wait. . . Apply Today!

Please email us at [email protected] with a copy of your resume if you are serious about this opportunity!

To learn more about careers at T.F. O’Brien, please visit our website at www.tfobrien.com/careers

We are an equal-opportunity employer and referral source. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

Click here for job description

What Will I Do?

Manage the Service and Maintenance Technicians' daily schedules to maximize results.
Set the dispatch board and the technicians for service calls.
Ensure that all service calls are properly completed through the technician debrief process.
Maintain the on-call schedule for service technicians. Maintain customer database with current information.
Provide and report clear, concise communications with department managers, employees, and customers, including keeping customers appraised of the company schedule and requested lead times.
Handling customer complaints and issues and coming to a satisfactory resolution.

Key Points and Responsibilities:

Exceed customer’s expectations for quality and value.
Communicate with the Service Manager regularly and routinely to resolve questions, concerns, or issues.
Meet or exceed all assigned financial goals.
Implement all company better practices that apply within the department promptly.
Participate in company outings and functions to develop a successful team.
Assist the Service Manager in developing departmental goals that align with company goals each year.
Gain a thorough and complete understanding of how department performance impacts the company's financial and KPI results.
Provide constant positive coaching and feedback to team members.
Report all relevant information, reports, and data to the Management Team as required.
Dispatch will report any relevant safety, compliance, or legal issues directly to the Service Manager.
Participate in Company meetings, hold regular CSR department meetings, and participate in company planning.

Do I have What it Takes?

2-3 years experience preferred but not required
Ability to adapt and manage multiple responsibilities tasks
High attention to detail
Strong organizational skills
Ability to analyze large sets of data and make informed decisions

I'm Ready to Apply

Benefits

Competitive compensation
Opportunities for Overtime
Bonuses/Spiffs
Contribution to your retirement plan
Health/Dental and Vision Insurance
Get recognized for your accomplishments through internal advancement opportunities.
Maintain a work-life balance with our Paid vacation and Paid holidays
Paid In-house/Outside Training
Free Lunches and Group Outings

Training

technician shows man the inside of hvac system

Fully equipped training center
Paid training for techs just starting out on their career
Paid continued learning for experienced pros

Advancement Opportunities

At T.F. O’Brien, we want to see you make the most of your career. We’ll help you succeed and grow, whether you’re just getting started or if you come to us with years of experience.

illustration of the T.F. O'Brien penguin mascot dressed as an HVAC tech

Your Path to Success

Maximum effort. Commitment to excellence. Attention to detail. Courtesy. Honesty and transparency. Integrity.

Those are just some of the values we live by at T.F. O’Brien. It’s the reason why 14,000 people on Long Island trust us with their home comfort, and it’s your path to success with us.

"The Pay is Beyond Exceptional"

One of the best things about working at T.F. O’Brien is the management. They all came from ‘in-house.’ They worked in the field, so they understand what we go through on a daily workday. And the pay is beyond exceptional. I’m really glad that I came to work for T.F. O’Brien because I can see myself here in the future, and I would definitely recommend it to anyone who wants to make a good career in the HVAC field.

- Charlie Haverty | T.F. O'Brien HVAC Technician

Apply Now!

We’re currently offering sign-on bonuses of up to $5,000 depending on experience. If it’s time to energize your HVAC career, let’s talk. Use our form to get started today.

group shot of the TF O'brien team posing in rows