COVID-19 Announcement to Customers

We are in unprecedented times here in our great nation, state and towns.  T.F. O’Brien Cooling & Heating has been serving our community for over 85 years. Safety is our top priority not only for our clients but for our employees as well.

T.F. O’Brien Cooling & Heating provides a vital role in maintaining the health and safety of our community. Therefore, we will try our best to remain open during this time of social distancing. If your AC/Heat is broken, we will do our best to be there to fix it.

I want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notice.

We will be following cleaning protocols recommend by CDC and state agencies. Any team members that have fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.

Service Call Precautions

We are open and running calls to homes currently. We want to be there in case of emergencies and make sure we keep our clients safe and comfortable at home. We also need to take caution and protect our team members and make sure they stay healthy as well.

When you call in, our office staff will be asking if anyone in the home has a fever or has been exposed to the virus. We need to know so that we can be proactive with our team’s response and protection. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our truck after each call.

You may be asked by a technician to speak to them via phone and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.

Maintenance Calls

We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know. We will call before coming and go over any precautions that we need to discuss.

System maintenance is still very important and should not be put off for too long or ignored all together.

Obtaining Signatures for Work

Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign. This is to help keep personal contact to a minimum while we are at your residence.

For equipment sales, we will continue to require signatures for replacement equipment. We will ask you to sign and email back to us once approved.

Updates from T.F. O’Brien Cooling & Heating

We expect to follow this plan in two week increments unless the situation changes. We will send out communications via our webpage and social media if things change.

We greatly appreciate you, our clients, and our team members here at T.F. O’Brien Cooling & Heating. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.